Refund & Warranty Policy
Last Updated: August 2026 • INDUSTRIAL 3D SOLUTION
7-Day Returns
Return unopened, vacuum-sealed filaments within 7 days of delivery.
Defect Guarantee
Instant replacement or full refund for verified factory defects or transit damage.
Fast Processing
Refunds are processed within 3–7 working days upon item receipt & inspection.
1. Return Eligibility & Conditions
At Filament Store, we strive to ensure top-notch quality with every spool of 3D printer filament and accessory. If you are not completely satisfied with your purchase, you may initiate a return within 7 calendar days of receiving your package.
To qualify for a return under our general policy, the product must meet the following criteria:
- The filament spool must be unopened with the original vacuum-seal airtight and the desiccant packet intact.
- The item must be in its original packaging including barcode labels, original box, and accessories.
- A valid proof of purchase (Order ID or physical/digital invoice) must accompany the return request.
2. Damaged, Defective, or Incorrect Items
We guarantee the material specifications and dimensional accuracy (tolerance) of all filaments supplied by INDUSTRIAL 3D SOLUTION.
If your order arrives damaged during transit, contains factory defects (e.g. broken spool, severe diameter inconsistency, contaminated material), or if you received the incorrect color/diameter/material:
- Please notify our support team within 48 hours of package delivery.
- Provide clear photographs or a short video showing the issue, shipping label, and packaging condition.
- Once verified, we will arrange a replacement at no extra delivery charge or issue a full refund.
3. Non-Returnable Items
The following items are strictly non-returnable:
- Filament spools that have been unsealed, opened, or loaded into a 3D printer (unless proven to have a manufacturer defect).
- Damage or clogs caused by improper 3D printer temperature settings, slicer configuration, or incorrect storage (exposure to humidity/moisture).
- Clearance items or special custom-ordered filament batches marked as final sale.
4. How to Initiate a Return or Claim
To request a return or warranty claim, follow these simple steps:
- Contact Support: Reach out via WhatsApp/Phone at +880 1708-521991 or email support@industrial.com.bd with your Order ID.
- Verification: Our technical team will review your request within 24–48 hours and provide shipping instructions.
- Dispatch: Securely package the product in its original box and ship it back to our office or drop it off in person.
5. Refund Method & Timelines
Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Funds will be credited back via your original payment method (bKash / Nagad / Bank Transfer) or issued as store credit, depending on your preference.
- Processing Time: Refunds typically take 3 to 7 business days to reflect in your account after inspection approval.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
Need Assistance With a Return?
Our support team is ready to help you with any warranty questions or return requests.